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Mandarin Oriental Hyde Park, London Fire - Latest Update

What happened?
We can confirm that a fire broke out in the hotel on 6 June causing damage mainly to the exterior courtyard. The emergency services were immediately called and the situation was contained. Mandarin Oriental employs stringent fire, life, health and safety precautions and as ever, the safety and comfort of guests and colleagues is our top priority.

Are all guests and colleagues safe?
Yes, we are delighted to report that all guests and colleagues are safe and accounted for.

I have a forthcoming accommodation reservation at the hotel - what shall I do ?
We recommend you find alternative accommodation at this time, until we have greater clarity on when the hotel will re-open. There will be no cancellation fees incurred.

Will you help me in finding alternative accommodation?
I am afraid that we are unable to do so, however we have been in touch with some of the other five-star hotels in the area and we know that at present the following do have availability: Four Seasons Park Lane, The Berkeley, Claridge's, The Connaught, Bulgari London, Dorchester Hotel, 45 Park Lane, The Lanesborough, Park Tower Knightsbridge, Jumeirah Carlton Tower and The Ritz Hotel, London.

I have a party/wedding/corporate event booked at the hotel, what shall I do?
Please contact our events team on +44 (0) 20 7201 3772 or email

Will I be reimbursed for any bookings?
If you have already paid for your booking, then we will be pleased to reimburse you for this. Please contact the sales team at